订单、纠纷
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cano
@ -1,7 +1,14 @@
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<?php
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namespace App\Models\Api\Order;
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use App\Bean\Model\Api\Order\CustomerUserPostOrderDisputeBean;
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use App\Exceptions\ModelException;
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use App\Models\Api\Base\ApiBaseModel;
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use App\Models\Api\Wallet\CustomerWalletBalanceTransactionModel;
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use App\Tools\Logs;
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use App\Tools\Times;
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use Illuminate\Support\Facades\DB;
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use Spatie\FlareClient\Api;
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class CustomerUserPostOrderDisputeModel extends ApiBaseModel
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@ -16,9 +23,14 @@ class CustomerUserPostOrderDisputeModel extends ApiBaseModel
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'seller_submit_datetime',
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'buyer_submit_datetime',
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'result_status',
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'buyer_uid',
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'buyer_pay_dispute_status',
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'buyer_pay_amount',
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'buyer_pay_transaction_id',
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'buyer_dispute_fee_pay_status',
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'buyer_dispute_fee_amount',
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'buyer_dispute_fee_pay_transaction_id',
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'seller_uid',
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'seller_pay_dispute_status',
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'seller_pay_amount',
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'seller_pay_transaction_id',
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@ -29,4 +41,240 @@ class CustomerUserPostOrderDisputeModel extends ApiBaseModel
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'created_at',
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'updated_at',
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];
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const STATUS_NO_DISPUTE = 1;
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const STATUS_WAITING = 2;
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const STATUS_PROCESSING = 3;
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const STATUS_FINISH = 4;
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const STATUS_CANCEL = 5;
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const STATUS = [
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self::STATUS_NO_DISPUTE => '无纠纷',
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self::STATUS_WAITING => '待处理',
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self::STATUS_PROCESSING => '处理中',
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self::STATUS_FINISH => '处理完成',
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self::STATUS_CANCEL => '取消',
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];
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const RESULT_STATUS_SELLER_RESPLITY = 1;
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const RESULT_STATUS_BUYER_RESPLITY = 2;
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const RESULT_STATUS_EACH_RESPLITY = 3;
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const RESULT_STATUS_OVERRULE = 4;
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const RESULT_STATUS = [
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self::RESULT_STATUS_SELLER_RESPLITY => '卖家责任',
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self::RESULT_STATUS_BUYER_RESPLITY => '买家责任',
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self::RESULT_STATUS_EACH_RESPLITY => '双方责任',
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self::RESULT_STATUS_OVERRULE => '驳回',
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];
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const PAY_DISPUTE_STATUS_WAITING = 1;
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const PAY_DISPUTE_STATUS_SUCCESS = 2;
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const PAY_DISPUTE_STATUS_FAIL = 3;
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const PAY_DISPUTE_STATUS = [
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self::PAY_DISPUTE_STATUS_WAITING => '待处理',
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self::PAY_DISPUTE_STATUS_SUCCESS => '成功',
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self::PAY_DISPUTE_STATUS_FAIL => '失败',
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];
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const BUYER_DISPUTE_FEE_PAY_STATUS_NO = 1;
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const BUYER_DISPUTE_FEE_PAY_STATUS_YES = 2;
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const BUYER_DISPUTE_FEE_PAY_STATUS = [
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self::BUYER_DISPUTE_FEE_PAY_STATUS_NO => '未支付',
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self::BUYER_DISPUTE_FEE_PAY_STATUS_YES => '已支付',
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];
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//纠纷管理员接单
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public function disputeAdminAccept($dispute_id, $admin_uid, $is_change_admin = false): bool|int
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{
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try {
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$datetimeNow = Times::getNowDateTime();
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DB::beginTransaction();
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$resModel = $this->findItem($dispute_id);
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if (!$resModel) throw new ModelException('dispute not found');
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if ($resModel->status != self::STATUS_WAITING) throw new ModelException('dispute status error');
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if (!empty($resModel->admin_uid) && !$is_change_admin) throw new ModelException('already have admin');
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$updateItem = [
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'id' => $resModel->id,
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'status' => self::STATUS_PROCESSING,
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'admin_uid' => $admin_uid,
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'updated_at' => $datetimeNow,
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];
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$res = $this->updateItem($updateItem);
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if (!$res) throw new ModelException('update dispute status fail');
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DB::commit();
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Logs::SuccLog(__FUNCTION__, func_get_args());
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return true;
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} catch (\Exception $e) {
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DB::rollBack();
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Logs::ErrLog(__FUNCTION__ . ' ' . 'rollBack', $e, func_get_args());
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return false;
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}
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}
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//创建纠纷
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public function createDispute($post_order_id)
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{
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try {
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$datetimeNow = Times::getNowDateTime();
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DB::beginTransaction();
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$oCustomerUserPostOrderModel = new CustomerUserPostOrderModel();
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$resCustomerUserPostOrderModel = $oCustomerUserPostOrderModel->findItem($post_order_id);
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if (!$resCustomerUserPostOrderModel) throw new \Exception('order not found');
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if ($resCustomerUserPostOrderModel->pay_status != CustomerUserPostOrderModel::PAY_STATUS_PAID) throw new ModelException('order already in dispute');
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if ($resCustomerUserPostOrderModel->dispute_status != CustomerUserPostOrderModel::DISPUTE_STATUS_UN_DISPUTE) throw new ModelException('order already in dispute');
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//更新订单纠纷状态
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$updateItem = [
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'id' => $resCustomerUserPostOrderModel->id,
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'dispute_status' => CustomerUserPostOrderModel::DISPUTE_STATUS_WAITING,
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'updated_at' => $datetimeNow,
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];
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$res = $oCustomerUserPostOrderModel->updateItem($updateItem);
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if (!$res) throw new ModelException('update order dispute status fail');
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//创建纠纷
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$bean = new CustomerUserPostOrderDisputeBean();
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$bean->setBuyerUid($resCustomerUserPostOrderModel->buyer_uid);
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$bean->setSellerUid($resCustomerUserPostOrderModel->seller_uid);
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$bean->setPostOrderId($post_order_id);
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$bean->setStatus(self::STATUS_WAITING);
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$bean->setBuyerDisputeFeePayStatus(self::BUYER_DISPUTE_FEE_PAY_STATUS_NO);
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//@@计算纠纷申诉费用
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$bean->setBuyerDisputeFeeAmount(5); //默认5u
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$bean->setCreatedAt($datetimeNow);
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$bean->setUpdatedAt($datetimeNow);
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$resModel = $this->addItem($bean->toArrayNotNull());
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if (!$resModel) throw new ModelException('create dispute fail');
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//创建聊天群组
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$chat_id = $this->createChatGroupForDispute($resModel->id);
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if (!$chat_id) throw new ModelException('create chat group fail');
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$updateItem = [
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'id' => $resModel->id,
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'chat_group_id' => $chat_id,
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];
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$res = $this->updateItem($updateItem);
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if (!$res) throw new ModelException('update chat group id fail');
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DB::commit();
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Logs::SuccLog(__FUNCTION__, func_get_args());
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return $resModel->id;
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} catch (\Exception $e) {
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DB::rollBack();
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Logs::ErrLog(__FUNCTION__ . ' ' . 'rollBack', $e, func_get_args());
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return false;
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}
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}
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//@@创建聊天群组用于纠纷
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function createChatGroupForDispute($dispute_id)
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{
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return 1;
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}
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//纠纷判罚
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public function disputePenalty($dispute_id, $result_status, $buyer_amount, $seller_amount, $admin_uid, $admin_remark): bool|int
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{
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try {
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if (
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!in_array(
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$result_status,
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[self::RESULT_STATUS_SELLER_RESPLITY, self::RESULT_STATUS_BUYER_RESPLITY, self::RESULT_STATUS_EACH_RESPLITY, self::RESULT_STATUS_OVERRULE]
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)
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) throw new ModelException('result_status error');
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$datetimeNow = Times::getNowDateTime();
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DB::beginTransaction();
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$resModel = $this->findItem($dispute_id);
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if (!$resModel) throw new ModelException('dispute not found');
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if ($resModel->status != self::STATUS_PROCESSING) throw new ModelException('dispute status error');
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if ($resModel->admin_uid != $admin_uid) throw new ModelException('admin_uid error');
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$oCustomerUserPostOrderModel = new CustomerUserPostOrderModel();
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$resCustomerUserPostOrderModel = $oCustomerUserPostOrderModel->findItem($resModel->post_order_id);
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if (!$resCustomerUserPostOrderModel) throw new ModelException('order not found');
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if ($resCustomerUserPostOrderModel->dispute_status != CustomerUserPostOrderModel::DISPUTE_STATUS_PROCESSING) throw new ModelException('order dispute status error');
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//更新订单状态
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$updateItem = [
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'id' => $resCustomerUserPostOrderModel->id,
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'dispute_status' => CustomerUserPostOrderModel::DISPUTE_STATUS_FINISH,
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'dispute_result_status' => $result_status,
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'updated_at' => $datetimeNow,
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];
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$res = $oCustomerUserPostOrderModel->updateItem($updateItem);
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if (!$res) throw new ModelException('update order dispute status fail');
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//执行金额处理
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$oCustomerWalletBalanceTransactionModel = new CustomerWalletBalanceTransactionModel();
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$buyer_pay_status = self::PAY_DISPUTE_STATUS_SUCCESS;
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$seller_pay_status = self::PAY_DISPUTE_STATUS_SUCCESS;
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//执行买家
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$resBuyerTrsId = $this->changeUserAmountDispute(
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$resCustomerUserPostOrderModel->buyer_uid,
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$resCustomerUserPostOrderModel->buyer_currency_code,
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$buyer_amount,
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$resModel->id,
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);
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if (!$resBuyerTrsId) {
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$buyer_pay_status = self::PAY_DISPUTE_STATUS_FAIL;
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$this->changeUserAmountNotEnough($resCustomerUserPostOrderModel->buyer_uid, $resCustomerUserPostOrderModel->buyer_currency_code, $buyer_amount);
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}
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//执行卖家
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$resSellerTrsId = $this->changeUserAmountDispute(
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$resCustomerUserPostOrderModel->seller_uid,
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$resCustomerUserPostOrderModel->seller_currency_code,
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$seller_amount,
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$resModel->id,
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);
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if (!$resSellerTrsId) {
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$seller_pay_status = self::PAY_DISPUTE_STATUS_FAIL;
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$this->changeUserAmountNotEnough($resCustomerUserPostOrderModel->seller_uid, $resCustomerUserPostOrderModel->seller_currency_code, $seller_amount);
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}
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//更新纠纷
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$updateItem = [
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'status' => self::STATUS_FINISH,
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'result_status' => $result_status,
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'admin_remark' => $admin_remark,
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'updated_at' => $datetimeNow,
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'buyer_pay_amount' => $buyer_amount,
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'buyer_pay_dispute_status' => $buyer_pay_status,
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'seller_pay_amount' => $seller_amount,
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'seller_pay_dispute_status' => $seller_pay_status,
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];
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if ($buyer_pay_status == self::PAY_DISPUTE_STATUS_SUCCESS) $updateItem['buyer_pay_transaction_id'] = $resBuyerTrsId;
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if ($seller_pay_status == self::PAY_DISPUTE_STATUS_SUCCESS) $updateItem['seller_pay_transaction_id'] = $resSellerTrsId;
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$res = $this->updateItem($updateItem);
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if (!$res) throw new ModelException('update dispute status fail');
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DB::commit();
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Logs::SuccLog(__FUNCTION__, func_get_args());
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return true;
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} catch (\Exception $e) {
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DB::rollBack();
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Logs::ErrLog(__FUNCTION__ . ' ' . 'rollBack', $e, func_get_args());
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return false;
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}
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}
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//@@金额不足处理
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function changeUserAmountNotEnough($uid, $currency_code, $amount, $remark = '')
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{
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//@@冻结用户提款功能
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//@@提交到定期扣款任务
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}
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//纠纷金额处理
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function changeUserAmountDispute($uid, $currency_code, $amount, $dispute_id, $remark = ''): bool|int
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{
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if ($amount == 0) return true;
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$oCustomerWalletBalanceTransactionModel = new CustomerWalletBalanceTransactionModel();
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if ($amount > 0) {
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$res = $oCustomerWalletBalanceTransactionModel->typeDisputeAdd($uid, $currency_code, $amount, $dispute_id, $remark);
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} else {
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$res = $oCustomerWalletBalanceTransactionModel->typeDisputeSub($uid, $currency_code, $amount, $dispute_id, $remark);
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}
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return $res;
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}
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}
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